Privacy Policy

1. Information We Collect

Brawner Group K9 Services, LLC collects information that you voluntarily provide to us, including:

• Personal Information
• Name
• Phone number
• Email address
• Organization or agency affiliation (if applicable)
• Details related to you inquiry, service request, or enrollment interest

Communication Data

• SMS/ text message interactions
• Email correspondence
• Inquiry or support requests

Technical Data

• IP address
• Browser/ device information
• Website usage data (via cookies or analytics tools)

We may also collect limited technical information such as IP address, browser type, and website usage data when you interact with our website.

2. How We Collect Information

• We collect information through:
• Website forms (contact forms, enrollment inquiries, downloads)
• Opt-in to receive text messaging or email communications
• Contact us directly (phone, text, email correspondence)
• Interact with our website or marketing campaigns

3. How We Use Information

We use your information to:

• Respond to inquiries and provide customer support
• Provide quotes, service details, and training program information
• Process enrollments, contracts, or service request
• Send informational messages (e.g., responses, updates, confirmations)
• Send marketing or promotional messages ( only where permitted)
• Improve our services, operations, and customer experience
• Maintain internal records and ensure regulatory compliance

4. SMS/Text Messaging Program

By providing your phone number and opting in, you consent to receive SMS messages from BRAWNER GROUP K9 SERVICES, LLC, which may include:

• Course information and enrollment updates 
• Appointment reminders and scheduling 
• Customer support responses 
• Marketing and promotional messages 

Mobile phone numbers, SMS consent records, and opt-in data collected for SMS communications are not shared with third parties or affiliates for marketing or promotional purposes.

Key Messaging Terms:

• Message frequency varies 
• Message and data rates may apply 
• Consent is not a condition of purchase 

Opt-Out Instructions:

You may opt out at any time by replying:

• STOP – to unsubscribe 
• HELP – for assistance

5. Sharing of Information

Brawner Group K9 Services, LLC does not sell, rent, transfer, or share personal information, mobile phone numbers, SMS consent records, or opt-in data with third parties or affiliates for marketing or promotional purposes.

SMS opt-in information and consent records are used solely for the purpose of providing messaging services requested by the consumer.

We may share limited information only with trusted service providers that support normal business operations, including:

• SMS platform providers
• CRM and database systems
• Payment processors
• Website hosting and communication providers

These providers may only use the information as necessary to perform services on our behalf and are not permitted to use the information for their own marketing or promotional purposes.

SMS consent data, phone numbers, and messaging records will not be transferred, shared, sold, or disclosed to any external organization for their independent use, even with customer consent, except:

• As necessary to provide messaging services requested by the customer
• To comply with applicable laws, regulations, legal processes, or lawful governmental requests
• To protect the rights, safety, or property of the company or others
   

6. Customer Rights & Data Requests

You have the right to:

• Request access to the personal information we have collected about you
• Request correction or updates to you information
• Request deletion of you information, where applicable

To submit a request, please contact us using the information below. We will respond withing a reasonable timeframe in accordance with applicable laws.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse including:

• Secure databases and controlled access
• Encryption and secure transmission methods
• Internal data access restrictions.

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Contact Information

If you have questions about this Privacy Policy, SMS communications, or our messaging program, you may contact:

Brawner Group K9 Services, LLC

Email: Ron@bgk9services.com
Phone: (304) 898-8055
Website: https://www.bgk9services.com/contact

Consumers may also reply HELP to any SMS message for additional assistance regarding the messaging program.

9. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve user experience
• Track website performance
• Analyze visitor behavior

You can disable cookies through your browser settings.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

11. Updates to This Policy

Brawner Group K9 Services, LLC may update this privacy Policy and Messaging Terms & Conditions from time to time. Updates will be posted on this page with the revised effective date.